At Floor Specialists Kenya, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you interact with our website or request a quotation for our flooring products and services.
1. Information We Collect
When you submit a quotation or enquiry form on our website, we may collect the following personal information:
Full Name (First and Last Name)
Email Address
Phone Number
We do not collect or store sensitive payment details, delivery information, or any financial data since we do not process online transactions or deliveries through this website.
2. How We Use Your Information
We use the information you provide strictly for quotation and communication purposes, including:
Preparing and sending custom quotations for flooring products and services.
Responding to your enquiries or requests for information.
Maintaining internal records for future reference to improve our customer support.
Your personal details are never sold, rented, or shared with third parties for marketing purposes.
3. Information Retention
Your personal information (name, email, phone number) is stored securely in our system and retained only as long as necessary to fulfill quotation or communication purposes. Once the purpose is complete, your data is safely deleted or anonymized.
4. Data Protection and Security
We implement appropriate technical and organizational measures to safeguard your data from unauthorized access, disclosure, or misuse. Our website uses secure hosting and SSL encryption to ensure that all communication between your browser and our server remains private.
5. Cookies and Analytics
Our website may use cookies or analytics tools to understand general user behavior and improve website performance. These tools do not collect personal data like names or contact details, they only provide anonymous usage insights (e.g., page visits, session duration).
6. Your Rights
As a user, you have the right to:
Request access to the personal information we hold about you.
Request correction or deletion of your personal data.
Withdraw consent for future communications at any time.
To exercise these rights, please contact us via email at: info@floorspecialist.co.ke
7. Third-Party Links
Our website may include links to other external websites for reference purposes. Please note that we are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.
8. Policy Updates
We may occasionally update this Privacy Policy to reflect changes in our practices or for compliance with new legal requirements. All updates will be posted on this page with a revised “Last Updated” date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us at:
Floor Specialists Kenya Email: info@floorspecialist.co.ke Website: https://floorspecialist.co.ke
About Us
At Floor Solutions Kenya, we believe that great floors lay the foundation for exceptional spaces. Whether you’re upgrading your home, renovating an office, or furnishing a new commercial property, we provide premium European-made flooring that’s engineered to last.
